Legal Capability Framework and Role Design for Crown Law

500 Employees

Brisbane, QLD

Crown Law identified the need to strengthen role clarity, capability expectations, and workforce consistency across its legal workforce. With a wide range of legal roles spanning multiple levels and branches, existing role descriptions required refinement and alignment to best practice.

The organisation sought a structured, future-focused capability framework to support recruitment, development, performance, and retention of high-performing legal professionals, while ensuring alignment with public sector requirements.

Solution

Crown Law engaged Harrisons to design and deliver a comprehensive capability framework and role development project.

Harrisons was engaged to:

Review and refine approximately 50 existing legal role descriptions across five branches

Align all role descriptions to a consistent master template to improve clarity and consistency

Develop a comprehensive competency framework across 11 legal levels, from AO3 Paralegal through to Deputy Crown Solicitor

Ensure competencies were embedded within role descriptions as part of an integrated capability framework

Undertake stakeholder consultation and benchmarking against best practice standards

Provide clear communication materials to support implementation and staff understanding

Deliver regular progress updates and responsive project support throughout the engagement

The project was delivered through a structured, staged approach, ensuring strong governance, stakeholder engagement, and practical outcomes.

Testimonial

“Harrisons worked closely with Crown Law to deliver a comprehensive legal professionals competency framework and new role descriptions aligned to the competencies. Their structured approach and strong understanding of the legal and public sector requirements resulted in clear, practical role design that will support workforce planning, talent acquisition, and career development into the future.”

Cecelia Christensen, Crown Solicitor, Crown Law

Outcome

The engagement delivered significant value for Crown Law by establishing clear and consistent role expectations across all legal positions and introducing a scalable capability framework to support workforce planning and career pathways. Recruitment effectiveness was strengthened through well-defined role design, while improved alignment between performance expectations and organisational capability needs provided greater clarity and consistency across the workforce. As a result, Crown Law now has a future-ready, fit-for-purpose role and capability framework that supports the attraction, development, and retention of legal talent and strengthens long-term workforce effectiveness.

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Legal Capability Framework and Role Design for Crown Law