Workplace Complaints Management service
Workplace complaints management service
Confidential. Professional. Compliant
Why This Service Is Essential for Your Business
Failure to properly manage workplace complaints can expose your organisation to serious risks, including:
- Legal claims and Fair Work Commission disputes
- Reputational damage from mishandled complaints
- Declining employee morale, engagement, and productivity
- Increased risk of workplace conflict and toxic culture
- WHS non-compliance and potential financial penalties
With increasing regulatory scrutiny and evolving workplace laws, employers must have robust, independent processes in place to handle serious complaints effectively. Harrisons’ Workplace Conduct Complaint Management Service ensures you meet your obligations while protecting your business and employees.
Ensure workplace issues are handled professionally and fairly
Harrisons’ Workplace Conduct Complaint Management Service, designed to help organisations effectively manage serious employee complaints related to:
✔ Sexual harassment
✔ Workplace bullying
✔ Serious misconduct (non-criminal)
✔ Discrimination & harassment (race, age, gender, disability, etc.)
✔ Breaches of workplace policies & codes of conduct
✔ Workplace conflicts & grievances
✔ Misuse of company resources
✔ Breach of confidentiality or data security
Our HR-led approach ensures complaints are handled with discretion, compliance, and fairness, helping businesses protect their people, reputation, and legal standing.
Our Services
- Confidential Employee Hotline: Employees can safely raise concerns and discuss workplace issues with an independent, trained HR professional.
- Complaint Triage & Advisory: We receive and assess complaints, then provide expert recommendations to your business based on your internal policies and legal obligations.
- Grievance & Complaint Management: Development and ongoing management of complaint policies and processes tailored to your organisation’s needs.
- Workplace Investigations: Independent, impartial investigations into serious misconduct, ensuring fair and compliant resolution.
- Mediation & Resolution: Facilitating workplace mediation to address disputes and restore working relationships before escalation.
- Training for Managers & HR Teams
We provide specialist training for managers and HR teams on how to handle workplace complaints, including:
- How to manage employee complaints and grievances
- Conducting workplace investigations fairly and lawfully
- Mediation techniques for resolving disputes effectively
WHY CHOOSE HARRISONS?
HR Professionals, Not Lawyers – We focus on practical solutions, not legal battles
Expert, Independent, and Impartial – Ensuring complaints are handled fairly and effectively
Confidential & Compliant – Helping you meet your WHS & Fair Work obligations
Tailored to Your Business – Custom policies, processes, and advisory for your organisation’s needs
