Refugee and Immigration Legal Service (RAILS)

40 Employees

Brisbane, QLD

Refugee and Immigration Legal Services (RAILS) is a free service for immigrants, refugees and asylum seekers in Queensland providing immigration, advice, legal assistance and legal education. RAILS is an independent not-for-profit organisation currently employing 42 staff in Brisbane.

Due to ongoing business growth including a significant increase in funding in 2025, RAILS identified the need for professional HR management advice and support and were seeking HR expertise to assist with the review, development and management of your HR practices to comply with legislation, manage and motivate your employees and support the growth of your organisation.

Solution

Harrisons were engaged to conduct a thorough Discovery phase, including a full HR Health Check and Employee Engagement Survey to understand RAILS’ new structure, culture and workforce needs.

Partnering with RAILS, we developed a tailored HR Plan that prioritised risks and opportunities unique to the organisation and aligned directly with the organisation’s goals.

Implementation was practical and comprehensive and included:

ensuring compliance by conducting an award and pay audit and reviewing and updating HR policies;

designing and training managers on the new performance and development framework;

providing leadership coaching in legislative updates; and

recruitment & selection and performance management.

Harrisons expertise in aligning culture, compliance and capability meant RAILS has confidence in every initiative delivered.

Testimonial

“Harrisons provided exactly what we needed – structure, clarity, and confidence in managing our people. From the initial HR Health Check through to implementing new policies, systems and performance frameworks, they deliver solutions that directly addressed our challenges. The results are clear: engaged employees, better equipped frontline leaders and a future-ready workplace. We highly recommend their services to any organisation looking to strengthen both culture and performance”

Cristina Prieto, Operations Director, Refugee and Immigration Legal Services

OUTCOME

The partnership has not only delivered every element of RAILS HR Plan but has also built a foundation for ongoing engagement and growth.

RAILS’ updated policies and procedures have reduced risk and the leadership team are more confident managing performance and culture and RAILS’ employees have clarity on their role expectations and opportunities.

The impact has been significant for the organisation, it’s leadership team and employees.

THE CEO SECRET GUIDE

TO MANAGING + MOTIVATING EMPLOYEES

Refugee and Immigration Legal Service (RAILS)