Claire Harrison

When staff find it hard to define performance management in a workplace, the result is an organisational culture that fails to create an engaged workforce. It’s impossible for staff to align themselves with your business’s core strategies, goals and objectives without effective feedback and communication strategies in place.   Investing time and resources into making […]

Why should you outsource HR tasks that eat up your day? It’s 3pm and you’ve finally cleared your inbox. Does coffee count as lunch? In the next two short hours, you’ll be drafting an employment ad, finishing those performance reviews, writing policy, working on that unfair dismissal complaint, dealing with the smokers (AGAIN), researching the

Hiring a new staff member can be a long and difficult process at the best of times but when you’ve got time management issues, it can be even more challenging. The following tips can help busy managers to maximise their time without minimising the quality of your candidates.   BEFORE Try to give yourself as

Giving an employee the hard word is never an easy thing to do. If you are operating a small business, it can be especially difficult in the face of changing governments and new employment legislation requirements.  However, the more you understand about job termination the easier it will be to manage the process or possibly

SHARING OF CHALLENGES, IDEAS, LEARNINGS AND WINS 9:30am To 11:30am Tuesday 23 June 2015 433 Logan Rd, Stones Corner We welcome all NFP leaders who have responsibility for managing the HR function to our inaugural NFP HR Forum. This is your opportunity to share your challenges, hear what others are doing, and offer ideas for other

Holding the interest of your top performing employees has never been so essential to the successful outcomes of your business. As various industries move forward, it’s becoming increasingly apparent that good people drive great companies from the ground up. There’s a special excitement that comes from hiring a top performer, something just clicks in place

Every business relies on a team of professionals who consistently perform to their best. This makes the process of hiring new employees integral to the success of your operations. The people you invite to join your business need to complement the existing team, while also helping it move towards a positive future. We have listed

Performance reviews can inspire feelings of trepidation in employees, concern in employers and affect an atmosphere of tension that is hard to ignore. As a manager, you know they don’t want to think about the lines written under their names, waiting to knock them off a perch of holiday fantasies and festive plans. If you

Consider the fact that each time a long time employee leaves a business, they take with them valuable knowledge and skills directly to your competitor which then leave a significant shortfall in the company. Staff turnover brings many costs to a business, and they are not all financially related. High levels of turnover that are

Many businesses are choosing to outsource their work these days, and there are more opportunities to do so now, than there were several years ago. The concept of outsourcing is becoming better understood, and those businesses that do outsource their tasks are grateful that they have found such a wonderful solution.   Outsourcing means that

The federal budget handed down last month brought a range of belt tightening measures set to impact many Australians, with the aim to bring the budget to surplus by 2024. While the cost cutting measures were condemned by many, there are a range of announcements made designed to boost the productivity of Australia’s workforce and

Highly motivated employees are the key to running a successful business, but when one of your star employees moves on to one of your competitors, too often the reasons for the departure are not properly understood.   The employee exit interview is an important tool for managers and business owners to identify strengths but more

Reference checks are one of the best ways to verify information from a potential employee during the recruitment process, and are usually the last ‘line of defence’ before candidates are appointed to the role. Like every other HR function, a solid process will ensure that the right information is gathered from referees and what to

Cases of employees losing their jobs for careless social media postings have been well documented in the media over the last few years, and sometimes have gone before the courts. With the self-publishing nature of social media and the desire to share opinions on all sorts of issues, comes the very real possibility that something

Most employers should be aware of the new workplace bullying laws which came into effect on January 1 2014. The significant changes to the Government’s Fair Work Act (2009) means that there are many amendments to the way allegations of workplace bullying are dealt with which have significant implications for businesses. Employers can’t afford to have their

Most managers and business owners understand that engaged employees are happy and productive employees. They deliver higher levels of customer service and make the business more money. These findings have been supported by decades of research, which have proven the link between employee engagement, happier customers and an increase in profits. Research by Right Management across Australia

Bad hiring choices can be more than just an inconvenience – they can also cost your company a lot of money and time. Not only is it important you ask the right questions, (that’s a whole separate topic) as a recruiter it’s also important you get your interviewing technique right. This will make the interviewing process more

HARNESSING THE POWER OF LINKEDIN AND YOUR TALENT SEARCH Does your company have a presence on one of the most important job networks of all time? If not then you could be missing a massive opportunity.  Hailed as one of the most important changes to the recruitment process in the last 50 years, LinkedIn has changed the

Author: Harrison HR | Blog The job ad is often something that unfortunately many small and medium businesses fail to get right. From this initial stage in the recruitment process, the right job ad can help encourage the right candidate to apply and create a quality pool of applicants to select from. On the other

TUESDAY 26 NOVEMBER 2013, BRISBANE CBD In a wrap up of the changes facing employers in 2014, this comprehensive and practical seminar will cover the TOP HR/IR ISSUES FOR 2014, including: – New Anti-Bullying Jurisdiction; – New Family Friendly Measures; – Moving into 2014 with the LNP; and – Latest Research on Employee Engagement. This

With the September 2013 change in Federal Government from the ALP to the NLP it is opportune to review the NLP’s position on workplace relations. Key points of the NLP’s Policy to improve the Fair Work Laws include: Keep and improve the Fair Work laws – its generally working and they’ll do some tweaking to

Check out this Sexting for Employers article written by Claire Harrison, Human Resources Consultant and Founder of Brisbane based HR consultancy firm, Harrison Human Resources.  The article was published in the September 2013 edition of My Business magazine. Sexting published article For More Information About Our Human Resources Consultancy Services Please Visit The Consultants Page. Claire HarrisonClaire Harrison

Key changes are around: Bullying complaints Family friendly measures Changes to working hours Penalty rates Union right of entry BULLYING COMPLAINTS Please see New Anti-Bullying Jurisdiction article for details of changes to bullying complaints. FAMILY FRIENDLY MEASURES The Amendment Act 2013 also introduced some new family friendly initiatives, including: FLEXIBLE WORK ARRANGEMENTS More groups of employees now

The most significant change introduced under the Fair Work Amendment Act 2013 is the establishment of the anti-bullying jurisdiction within the Fair Work Commission (FWC) with effect from 1 January 2014. Previously complaints of bullying were dealt with under the workplace health and safety legislation by making a complaint to the relevant government department, which

Following on from our blog post earlier in the week, the story of  Queensland State MP Peter “Coq Au Vin” Dowling has gained extensive media coverage nationally, including national newspapers, news programs, and even featuring in overseas news! A key consideration for all employers is – what does your mobile device policy say about texting, specifically

Today’s release by The Courier Mail of photos showing the State MP for Redlands (Queensland), Peter Dowling with his mistress on an overseas holiday as well as the disclosure by the mistress of other photos taken by the MP of his genitalia give rise to a number of questions regarding how this should be handled

Some employers have rules about the employment of spouses and relatives of existing employees. Are these rules legitimate? This is a topic we regularly receive questions about. Here are some of the key issues to consider in your recruitment policy. Q: We have been asked by our parent company in the US to introduce a policy

The top five business policy priorities for the next government should include industrial relations, cutting red tape and tax reforms, a new survey released this month says. Ai Group surveyed over 330 businesses in the manufacturing, services and construction sectors on their policy priorities. Industrial relations reform to boost productivity was the number one overall

It is common practice these days for recruitment screening processes to include scanning of job applicants’ Facebook postings for evidence of potential ‘bad behaviour’. But a recent US study suggests that employers who reject applicants on the basis of what they find on Facebook may be overlooking potentially good employees. The evidence indicates that there

At Claire’s recent presentation at the Redlands Business Expo she spoke about the 5 Steps to High Performing Employees. Following is a summary of Claire’s presentation. RESEARCH SAYS THAT HIGH PERFORMING BUSINESSES, IRRESPECTIVE OF STRATEGIC DIRECTION, BENEFITED FROM A FOCUS ON EMPLOYEES AND ORGANISATIONAL VALUES. RECRUIT The right job – what does the business require? The right

We commonly get asked – can a person conducting a business or undertaking (PCBU) absolve itself of responsibility if a worker refuses to use personal protective equipment (PPE)? Q: We have employed a new worker who is quite adamant that he does not want to use PPE (eg gloves). Could we put a clause in his

Another important changes all employers should be aware of relates to new gender equity reporting requirements. These are the amended reporting requirements under the Workplace Gender Equality Act 2012 which resulted in the introduction of new reporting requirements due at the end of this month. The Workplace Gender Equality Act 2012 resulted in all private sector employers who

One important changes all employers should be aware of relates to superannuation.  The changes to the superannuation regime increase employers’ superannuation obligations starting from 1 July 2013 to compulsory contributions of 9.25%. SUPERANNUATION REGIME The changes introduced by way of the Superannuation Guarantee (Administration) Amendment Bill 2011 means that compulsory superannuation guarantee contributions will increase over a

In October, the Workplace Relations Minister Bill Shorten announced that parliament will implement numerous important changes to the Fair Work Act this year, following an independent review of the Act in June 2012. Chief among these changes are those concerning complaints brought about by employees upon termination of their employment. Here is a summary of

FROM 1 JULY, MINIMUM WAGES ARE GOING UP BY 2.6%. FIND OUT HOW YOU CAN GET READY. The minimum wages for adults, juniors, trainees, apprentices, employees with a disability and piece rates will all increase. Many allowances in awards will also increase. For employees who aren’t covered by an award or agreement, the new national

Professional employer organizations help free up business owners’ time to focus on generating revenue. BY:TODDI GUTNER Most small-business owners know the frustration of spending more time than they want or should on non-revenue-generating activities. From payroll and human resource management to benefits and compensation, entrepreneurs can spend up to 40 percent of their precious day

BY KATE ASHMOR Bravo Bernard Keane for yesterday raising the issue of paid parental leave, an important government policy which directly affects millions of Australian women. As I’ve recently noted, it’s time for women to move beyond the ‘gender wars’ and use their unprecedented political power to leverage policy outcomes. The Coalition is offering a

A greater understanding of what drives the Generation Y can help employers address employee disengagement and create more positive synergies in the workplace, business leaders heard at a recent conference. At the Australian Chambers Business Congress in Melbourne (15–17 August), workplace relations and HR expert Avril Henry advised delegates that Australian employees are significantly disengaged

Our own Claire Harrison was the Chair of the Commonwealth Bank 2012 Redland Business Awards. The Redland City Chamber of Commerce proudly supports the recognition of local business achievement through their annual business awards presentation.  This was the 21st year and  they were renamed and revitalised to promote best practice, innovation and excellence in business. Claire emceed

Senior staff are expected to implement and enforce EEO, bullying and harassment policies in a business; so, should all staff, including senior levels, receive appropriate training in these areas? Q:  Must the employer provide training to all levels of staff in regards to EEO, bullying and sexual harassment? A:  The provision of training in relation

It may happen that an employee falls pregnant with less than 12 months separating the births of the children. So, how is such a situation regarded from the aspect of unpaid parental leave? Q:  We have an employee who is four months into a total absence of twelve months of unpaid maternity leave. She is

An employer’s action in dismissing a painter and making reckless representation about his work position contravened the Fair Work Act 2009. The Federal Magistrates Court ordered the employer to pay compensation and a penalty. [Full text of this case: C v Crocker Builders Pty Ltd [2012] FMCA 677 (3 September 2012)] A painter working for a construction

Thanks to Fairfax for including Claire in this month’s edition of d’fine magazine.  To check it out follow this link:  Dfine 110912. Claire HarrisonClaire Harrison is the Founder and Managing Director of Harrisons, a flourishing HR consulting business that sprouted in 2009 from Claire’s passionate belief that inspiring leaders and superstar employees are the key success

Aon Hewitt announced its 2012 Best Employers in Australia and New Zealand (ANZ) survey, with Microsoft being named the Best of the Best for 2012. Fourteen organisations received the Aon Hewitt Best Employer accreditation in 2012 including Chorus New Zealand Limited, Express Data, FedEx Express (Australia), FedEx Express (New Zealand), Frucor Beverages Australia, Hilti Australia,

Q: I’m trying to find out whether there is a maximum number of hours a worker can work in any given week — taking into account safety and fatigue issues; and, if so, what are they? A: When there may be a prospect of ‘unreasonable hours’ being imposed on an employee, the employer should discuss that issue

Retaining staff remains a key concern for Australian companies, and those with high turnovers need to examine their hiring procedures, according to specialist finance and accounting recruitment firm, Robert Half.   Robert Half director Kevin Jarvis said that despite the difficult talent market, retaining staff remains a key concern for Australian CFOs and finance directors.

A common business problem for employers occurs when employees accrue excessive amounts of annual leave. This scenario is detrimental to both the employees and the organisation, but both sides being ‘at fault’ may be the cause.   WHAT CAUSES THE PROBLEM? One potential cause is organisation downsizing; and, thereby, requiring ‘more from less’ from the

Before attempting to resolve workplace complaints and disagreements that have spiraled out of control, managers need to work out if they are dealing with a dispute or a conflict. Following is some guidance on managing workplace conflict. A ‘dispute’ (or disagreement) is a contest over a specific set of facts. Disputes are about facts. An investigation helps

Although the scope for social media-related problems to arise at work sometimes appears formidable, the issue need not be any more difficult than managing more traditional communication methods such as use of phones and email. The user-generated content aspect of social media means that the following potential hazards can arise: content is very widely accessible

The Annual Wage increase, effective from 1 July, affects minimum wage rates; so, how does this impact on an employer that adjusts wages at a different time? Q: The majority of our employees are covered under the Manufacturing Award and the Clerks Award. It is the company’s policy that wages are reviewed annually at the end

While the commencement of the financial year usually means changes relating to taxation, this date also has implications with respect to workplace relations-related matters, including awards, unfair dismissals, paid parental leave and superannuation (particularly in relation to statutory monetary amounts). This article identifies a number of key workplace changes that will, or may, affect your

The failure by a builder to take reasonably practicable steps to address an identified fall hazard meant that a construction site in Western Sydney was ‘an accident waiting to happen’, according to the NSW Industrial Court. [Full text of this case: Inspector Spence v Aleksic Carpentry Pty Ltd & Anor [2012] NSWIRComm 45 (16 May 2012)]

Mental illness in young men costs the Australian economy $3.27b in lost productivity each year, and employers directly $237m, according to a new report that encourages a greater role for employers in developing and delivering mental health initiatives. Commissioned by the Inspire Foundation and Ernest & Young, the report — Counting the Cost: The Impact

Is an employer obligated to make an investigation into allegations of misconduct or can it proceed immediately to dismissal? Q: One of our employees has made a serious sexual allegation against another employee. The allegations are such that the company wishes to terminate immediately the alleged offender’s employment. Under the Fair Work Act 2009, are we

On 1 June 2012 Fair Work Australia increased the minimum wage by 2.9%, to $606.40 a week — a rise of $17.10 from the previous $589.30. The rise is less than the $26 a week the ACTU had called for but much more than the $9.40 the Australian Chamber of Commerce and Industry had wanted.

Occupational Health And Safety (OHS) Laws Are Undergoing Their Biggest Overhaul In A Generation With The Introduction Of Nationally Harmonised Legislation In 2012. Here’s What You Need To Do To Get Your Business Ready. The new model Work Health and Safety Acts (WHS) came into effect on 1 January 2012 (with the exception of Victoria

The injuries sustained by a worker while having sex on a work trip were found to be compensable by the Federal Court, which determined that the employer was liable, even though it had not ‘expressly induced or encouraged’ the activity that led to the accident. In November 2007, a public servant was sent on an

A Vic man will have to pay almost $188,500 to his former employer, after he breached a post-employment clause in his contract that prohibited him from doing business with former clients. The clause prevented him from providing specified accounting services for three years after his employment finished to any of the accounting firm’s clients to

Move over, Google – constructions product provider Hilti is the top employer in the country based on human resources consulting firm Aon Hewitt’s new Best Employers in Australia and New Zealand report, which surveyed over 124,000 employees in more than 200 companies. Best Employers outperform other organisations in both productivity and financial performance. Research concludes

The rules around an employee’s entitlement to be made a permanent employee after working a period of casual employment should be checked in the relevant award. Q: Our company employs a considerable number of casual employees who are employed under the Manufacturing and Associated Industries Award 2010. One of these employees has approached their supervisor regarding

I asked for feedback from our first member, and this is what I received: Mount Isa City Council employees 200 people not including contractors. I am the Human Resources Advisor. OUR BIGGEST HR CHALLENGES ARE: As Mount Isa is a mining town we find competing with remuneration and high rents hard but offer a lifestyle

Be very clear about your reasons for taking action against an employee, and be able to prove them — to minimise the prospect of adverse action claims. Those are the two most important elements of a strategy to combat adverse action claims outlined at the 2012 Workplace Law Fundamentals seminar, conducted by Akolade, in Sydney, on 20

Sham contracting is an attempt by an employer to misrepresent or disguise an employment relationship as an independent contracting arrangement. Employers may do this to avoid having to give an employee their proper work entitlements, such as minimum rates of pay and leave entitlements. Sometimes, employers dismiss, or threaten to dismiss, employees if they don’t

In Brief In a recent FWA decision, an employee was reinstated following termination for allegedly derogatory and harassing comments about managers posted on his Facebook page.1 Roberts C found the comments to be akin to ‘a group of friends letting off steam and trying to outdo one another in being outrageous‘, and whilst in poor taste,

A valid reason for termination should be classified into at least one of four categories: capacity, conduct, performance or termination on the grounds of redundancy. Capacity Capacity relates to the employee’s ability to perform the inherent requirements of the job. To rely upon capacity as a reason for termination, the core or substantive duties of

Presented a workshop tonight for business owners on their employment law obligations and how to comply. We discussed the Fair Work Act, National Employment Standard, Modern Awards, Independent Contractors, Occupational Health and Safety, Discrimination and Workplace Bullying – and much, much more. CONCLUDED WITH THE FOLLOWING TOP 8 TIPS FOR COMPLIANCE:  Audit your HR and

A Lismore café, which underpaid its workers $138,000, will have to report its wage rates to the Fair Work Ombudsman for the next three years. Ejack Pty Ltd, which underpaid more than 70 casual waiting staff and short-order cooks over two and a half years, has also pledged to repay all outstanding wages. The company’s

VIRGIN AUSTRALIA HAS PRODUCED MULTIPLE EMAILS AS EVIDENCE AGAINST TWO MOTHERS SUING THE AIRLINE FOR TURFING THEM OUT OF THEIR JOBS. Former public relations officer Leonie Vandeven and former events and sponsorship manager Kirsty Aitken both claim they were made redundant because they were pregnant or on maternity leave. They are suing their former employer

Policies are a necessary management tool in any organisation. While there is no doubt of their widespread use, it is important to review the effectiveness of your workplace policies both from a legal and operational point of view. The following five principles form the foundation of a successfully implemented and enforceable policy. DO NOT INCORPORATE

The operator of a Gold Coast pizza shop is being prosecuted for the alleged serially underpaying 27 employees a total of almost $20,000. Facing court are Scot Stuart Murphy and his private company VS Investment Group Pty Ltd. Through his company, Murphy owns and operates Mondo Pizza at Surfers Paradise. It is alleged the 27

Everyone knows running a business is hard work, but so is maintaining a marriage. This is a great article taken from the latest edition of Smarter Business Ideas. Allison Tait asked the experts how you can keep your significant other significant, and both of you happy. A business could be described as an unforgiving mistress.

Some medical certificates that employees present to substantiate personal leave provide very little information about the employees’ condition So, can an employer seek more information in order to assess the validity of the leave claim? Let’s first take a look at an example scenario posted to WorkplaceInfo. Claire HarrisonClaire Harrison is the Founder and Managing Director

In recent times, social media has shifted workplace dynamics by becoming an increasingly used tool for organisations to expand their business, but there are also employment-related issues that need to be addressed. With the limitless commercial potential, including opportunities to increase client base, branding, advertising and even recruiting staff, coupled with the growing trend of

The applicant was found not to be an employee but, instead, a contractor–principal relationship existed, and was hence not protected from unfair dismissal under s382 of the Fair Work Act 2009. Fair Work Australia has dismissed an application for unfair dismissal remedy for want of jurisdiction. THE CAB RANK SUPERVISOR’S SITUATION A man was engaged

A Westpac bank employee who seriously injured her back when a chair collapsed under her at work has been awarded more than $270,000 in damages. In the Supreme Court, the Westpac Banking Corporation admitted liability for the injury suffered by Tara Kim Andrews on December 12, 2006. However, it was left to Justice Duncan McMeekin

It has been 12 months of despair for some workers but a year of opportunity for others. Source: The Sydney Morning Herald Claire HarrisonClaire Harrison is the Founder and Managing Director of Harrisons, a flourishing HR consulting business that sprouted in 2009 from Claire’s passionate belief that inspiring leaders and superstar employees are the key success

Unions are pushing to make it easier for workers to claim unfair dismissal and for a more activist role for the workplace tribunal in settling industrial disputes. Source: The Sydney Morning Herald Claire HarrisonClaire Harrison is the Founder and Managing Director of Harrisons, a flourishing HR consulting business that sprouted in 2009 from Claire’s passionate belief

Brisbane Qantas workers face a nervous few days as rumours swirl among union officials jobs are going to be axed. Source: Brisbane Times Claire HarrisonClaire Harrison is the Founder and Managing Director of Harrisons, a flourishing HR consulting business that sprouted in 2009 from Claire’s passionate belief that inspiring leaders and superstar employees are the key