Claire Harrison

Managing Poor Performance and Misconduct: Avoiding Pitfalls of the Disciplinary Process In today’s dynamic workplace, managing poor performance and misconduct is a critical aspect of maintaining a productive and harmonious environment. Claire Harrison, Managing Director at Harrisons, provides valuable insights into this topic through her presentation “Managing Poor Performance and Misconduct – Avoiding Pitfalls of

At the Unleash World Conference in Paris, Julien Denis, VP of HR Digital Transformation at Club Med, shared his experience in transforming HR through digital initiatives and discussed how technology is reshaping the future of HR. In his presentation, Denis highlighted the importance of integrating digital systems, adapting to the needs of an evolving workforce,

At the Unleash World HR Tech and AI Conference in Paris, attended by Managing Director, Claire Harrison, Gianna Driver, Chief People Officer at Lattice, delivered an insightful presentation titled “Optimising Your HR Tech Stack with AI = Good Business + Happy People.” In her session, Driver explained how integrating artificial intelligence (AI) into HR technology

At Unleash World conference in Paris, Dr. Ethan Kross, a renowned Professor of Psychology and Management from the University of Michigan, delivered a thought-provoking presentation titled “Mastering Emotion Management: Boosting Performance and Well-Being.” Our Managing Director, Claire Harrison, attended this insightful session, and here we explore the key takeaways from Dr. Kross’s talk and how

Claire Harrison, our Managing Director hosted a session on the latest changes to the casual path to permanency under the Fair Work Act. We covered essential updates that every employer needs to know to stay compliant and support their casual workforce effectively. Key Takeaways: New Definition of Casual Employment: Understanding the two components – no

  Claire Harrison, the Managing Director of Harrisons, conducted a session on the new changes to the Work Health and Safety Regulation 2011 in Queensland, focusing on sexual harassment prevention. The session aimed to inform businesses about the legislative changes, the consequences of non-compliance, and the steps required to comply with the new regulations. Key

At the recent Unleash World Conference in Paris, global HR analyst and thought leader Josh Bersin, Global Analyst & CEO, The Josh Bersin Company delivered a keynote presentation that explored the evolving landscape of AI in HR and how companies can leverage it to navigate the future of work. His talk titled “The AI Revolution:

Fostering a Culture of Connection: How ‘Are You OK?’ Day Can Empower Leaders to Support Mental Health In today’s fast-paced world, pressures from work, personal struggles, and the stresses of daily life can weigh heavily on mental health. It’s why “Are You OK?” Day is so much more than just a date on the calendar.

Employee engagement and corporate social responsibility (CSR) are two critical components of a successful and sustainable business. Employee engagement refers to the emotional commitment and dedication employees have towards their organisation, leading to increased productivity, job satisfaction, and loyalty. On the other hand, corporate social responsibility entails a company’s efforts to contribute positively to society,

Recent changes in society, economy, and technology are just some of the reasons that have led to a significant change in expectations of the Mandatory Employee Benefits of 2023 that every employer must offer to attract and retain people with the capabilities that meet organisational need. There are several mandatory employee benefits and entitlements that

In today’s rapidly evolving business landscape, diversity, equity, and inclusion (DEI) have become crucial factors for fostering a positive work environment and driving organisational success. Implementing effective strategies for DEI is not only a matter of fairness and social responsibility but also a business imperative. In this blog, we will explore various strategies for implementing

Upskilling and reskilling of existing employees is a highly a valuable strategy for companies to maintain a skilled workforce and remain competitive in today’s fast-changing business environment. Why upskill and reskill employees versus hiring new employees? Cost-effectiveness: Upskilling or reskilling an existing employee can be more cost-effective than hiring a new employee, as it eliminates

Employee engagement and motivation are crucial for the success of any organisation. Motivated employees are productive, efficient, and more likely to stay with the company for longer periods. Here are some key benefits of having motivated employees: 1. Increased productivity: Motivated employees are more productive and efficient in their work. They take ownership of their

Today’s workforce expects employers to take mental health issues seriously and provide appropriate support and assistance. While the vast majority of employers do see mental health as a priority, some struggle to both understand it and to know what their responsibilities are in regards to making reasonable adjustments within the workplace. To start with, we

Sexual harassment is, very unfortunately, a much too common experience in the workplace. The 2018 Sexual Harassment Survey revealed that 1 in 3 Australian workers reported having experienced sexual harassment in the previous 5 years and only 17% of those people made a complaint. Many were afraid to report their experiences out of fear of

There have been a number of recent cases of the Fair Work Ombudsman (FWO) cracking down on organisations underpaying employees. For example – in 2018, the FWO dished out more than $192,000 in penalties to former 7-Eleven operators who underpaid vulnerable workers. Additionally, the FWO alleged in 2021 that Woolworths Group Limited underpaid 70 employees

Both restructuring and redundancy are tricky processes to navigate for any sized business. It’s unwise to go down these paths without the right knowledge or expert guidance to make sure your organisation doesn’t stray into non-compliance. Employees are afforded several protection rights during restructuring processes and redundancy decisions, therefore the onus is on the employer

The concept of general protection claims is something not always fully understood by employers and is often confused with unfair dismissal claims. Unfair dismissal laws protect specifically against an unfair, harsh or unjust dismissal. On the other hand, general protection claims are more broad and deal with the fundamental rights of an employee. General protections

The decision to dismiss an employee based on unsatisfactory performance, or otherwise step in to formally address the issue, is a challenge that most employers have to face at one point. It can be a stressful and confronting prospect, especially for managers who do not want to, or do not know how to, conduct effective

Safe Work Australia estimates that 500,000 Australians sustain a work-related injury or illness annually. This represents an economic cost of AU$68.1 billion. The Australian’s workers compensation system bears direct costs of AU$9 billion per annum in income support, treatment and rehabilitation and lump sum payments. Employers also face indirect and direct costs whenever a worker

The modern workplace is a diverse environment. With people of all different ages and backgrounds working together, conflicts both minor and major in nature are bound to occur. This means that employers need to be flexible with their conflict resolution strategies. One size fits all doesn’t apply as each demographic has their own values, behaviours,

A look at privacy and disclosure As a matter of routine, businesses collect a great deal of personal information about potential and current employees. There is the obvious basic information that most people don’t think twice about disclosing to an employer, like their full name and their work experience. However, employers are often required to

Last week Harrisons hosted our annual end of year event for clients. During this event, we heard from two guest speakers: Claire Harrison (MD, Harrisons) and Christy Miller (Partner, Clayton Utz) on a number of hot topics in the workplace. Fair Work Act Amendments The Australian Government has passed the Fair Work Legislation Amendment (Secure

Is it just me or is ‘burnout’ a new catch phrase in the workplace to describe how people feel about working at their organisations? I hear from so many clients that their employees are ‘burnt out’ and that they too are feeling battle weary.  So, I sat down and researched ‘burnout’ to get to the

When I reflect on the past two years, I never imagined it would lead us to where we find ourselves today – scrambling to find talent and desperately trying to hold onto the talent we have! No one imagined the world could effectively stop spinning on its axis and international and domestic travel paused indefinitely. 

Many businesses were thrown into involuntary work-from-home arrangements when the COVID-19 pandemic first struck. For many employers it worked well, for others it was more challenging. The issue remains divisive for both employers and employees around the world. Once restrictions had mostly eased off in June 2022, Elon Musk famously ordered Tesla staff to return

Whether a worker is classified as an employee or contractor is a legal issue which keeps on evolving. Disputes and claims have risen over the years in relation to contractors who should have been classified as employees missing out on entitled paid benefits. Recent High Court rulings have shown a bit of a change in

The lines between work and play have become increasingly blurry over recent years. If you think about how workplaces were 40 years ago, so much has changed. Most communications used to be sent by fax or letters in the (snail) mail. Working from home was not a ‘thing’. There were no mobile phones. People clocked

It has become cliché to say that COVID had impacted the current recruitment market and there are no candidates available as used to be before. Yes, it is true. However, it is the reality we are currently living and we need to understand what to do to win this battle. Finding the right candidate for

The national minimum wage will increase to $812.60 per week, or $21.38 per hour, after a decision by the Commission exceeds the government’s suggested 5.1% increase. The Commission decided to increase modern award minimum wages by 4.6% subject to a minimum increase for adult award classifications of $40 per week (full-time). The increase is effective

Dismissing an employee is an unfortunate but important part of business, and if not done correctly, can cost an organisation time, money and reputation. To avoid these issues, and to minimise any risk of unfair dismissal cases, there are a number of factors to consider when working through this process. Procedural Fairness Termination of employment

As COVID-19 cases continue to occur in our workplaces, as well as discussions around vaccination policies and working from home, it’s time to consider where to from now as an employer managing their obligations around COVID-19.  At Harrison HR we work with a wide range of clients from professional services to manufacturers to community and

If you fail to plan, you plan to fail. We all know the old saying – and now there is mounting evidence that shows that strategic planning for an SME leads to increased performance and better results. However, a great many SMEs still do not develop strategic plans, or in some cases even a business

A recent decision from the Fair Work Commission (FWC) in John Keron v Westpac Banking Corporation [2022] FWC 221 shows the adaptation of the law to changing public standards, in particular the continuing lack of tolerance for any forms of sexual misconduct or harassment in the workplace or at work-related functions. The specifics On 10 March

In Australia we are currently facing a candidate driven market, signifying the employment market is rich in jobs, and poor in available talent. When you consider that over 64% of employees leave roles due to poor management and leadership it has never been more crucial that your management team are strong leaders, with no role

The physical and emotional health of your people has a significant impact on their work performance and productivity. Increasingly, employees are experiencing bouts of psychological illness, which often result in extended absences or periods of low or non-existent productivity. The more we learn about mental health, the clearer it becomes that it may have a

There’s a strong link between a company’s financial performance and an effective and aligned goal-setting process. When employees understand the connection between their individual efforts and the organisation’s strategic aims, the business benefits are: Increased operating margins Quicker execution of company strategy Reduced employee turnover Here are our tips to help you create a better

My first job in HR was as a HR administrator in BHP’s corporate offices. My role was to greet visitors, answer and direct phone calls, prepare basic employment-related correspondence and maintain the HR information system. On top of this, I did what felt like an enormous amount of filing of personnel documents! Within a few

There is no doubt about it, in Australia we are currently in a candidate short market. These candidates aren’t ‘missing’ or hiding under a rock, they simply aren’t moving as frequently or easily from their current employers. According to SEEK almost 70% of active job seekers agreed with the statement ‘looking for a job is

You have one task: hire the right person for the right job. Sounds easy task, right? Yet, time and again, great people are employed into unsuitable positions. So, what’s going wrong? One of the common mistakes we see is managers promoting people beyond their capability. Many leaders we talk to have an honourable intention; they

When it came to communicating with his employees, the newly appointed CEO of an accounting firm adhered to a tight-lipped philosophy: “Only tell them what they need to know”. He gave swift and direct feedback when an employee did something wrong but remained entirely silent when someone met or exceeded expectations. The CEO considered team

Invariably, the best CEOs spend time working to understand themselves as leaders and individuals. They look inwards and dig deep to find the root of their passion and drive for work and life.  Despite the huge hours, hard work, unforeseen challenges and never-ending burden of stakeholder expectations inherent in their role, successful CEOs gain significant

Claire Harrison, Founder and Managing Director of HR consulting and outsourcing company, Harrison Human Resources has recorded a series of short 2-minute videos on how to navigate JobKeeper and other options to reduce employee costs during this difficult time of Coronavirus (COVID-19) and economic recession. Q6. How do I approach employees to reduce pay or

Claire Harrison, Founder and Managing Director of HR consulting and outsourcing company, Harrison Human Resources has recorded a series of short 2-minute videos on how to navigate JobKeeper and other options to reduce employee costs during this difficult time of Coronavirus (COVID-19) and economic recession. Q5 What are the other new provisions of the Fair

Claire Harrison, Founder and Managing Director of HR consulting and outsourcing company, Harrison Human Resources has recorded a series of short 2-minute videos on how to navigate JobKeeper and other options to reduce employee costs during this difficult time of Coronavirus (COVID-19) and economic recession. Q4. What are the JobKeeper Enabling Change of Duties and

Claire Harrison, Founder and Managing Director of HR consulting and outsourcing company, Harrison Human Resources has recorded a series of short 2-minute videos on how to navigate JobKeeper and other options to reduce employee costs during this difficult time of Coronavirus (COVID-19) and economic recession. Q3 What is the JobKeeper Enabling Stand Down Direction?  

Claire Harrison, Founder and Managing Director of HR consulting and outsourcing company, Harrison Human Resources has recorded a series of short 2-minute videos on how to navigate JobKeeper and other options to reduce employee costs during this difficult time of Coronavirus (COVID-19) and economic recession. Q2 What are the specific JobKeeper options to reduce employee

Claire Harrison, Founder and Managing Director of HR consulting and outsourcing company, Harrison Human Resources has recorded a series of short 2-minute videos on how to navigate JobKeeper and other options to reduce employee costs during this difficult time of Coronavirus (COVID-19) and economic recession. Q1 What are my options to reduce employee costs?  

COVID-19 continues to spread across the world with increasing case numbers in a growing number of countries on several continents. As at 9 March 2020 there had been 109,577 confirmed cases and 3,809 deaths, with 25 per cent of cases and 18 per cent of deaths outside of mainland China. Importantly, COVID-19 has now spread to cover 104 countries. Download Coronavirus Employee

We’ve all seen the recent headlines – large companies like Woolworths, Domino’s Pizza, 7-11 and George Calombaris’s hospitality group publicly admitting to underpaying thousands of employees to the tune of millions of dollars. Many employees and employers alike have wondered – how can such mistreatment happen in this day and age? How have these businesses been getting away with it for so

Last week Claire Harrison, Founder and Managing Director of HR consulting and outsourcing company, Harrison Human Resources presented on the topic of Wrangling Your Small Business Team (during Coronavirus and economic recession) to a group of small and medium sized business leaders and here is the video of the presentation. Claire founded Harrison Human Resources

Mental health is an ongoing and prevalent health concern within Australia and this is being reflected in our workplaces.  In fact, one in five Australians aged 16-85 experience a mental illness in any given year. The most common mental illnesses are depression, anxiety, bi-polar and substance use disorder. It is estimated that untreated mental health

Typically, casual employees are not entitled to such things as paid annual, personal or compassionate leave.  Instead, they receive a loading to compensate for the absence of those and other entitlements of permanent employment. You may or may not have heard mention of the WorkPac v Skene case recently. It has certainly caused a stir in regard

On 30 May 2019 the Fair Work Commission handed down its decision regarding an increase to the National Minimum Wage. The Commission determined that it was appropriate to increase the minimum wage by 3%. The national minimum wage will increase to $740.80 per week, or $19.49 per hour. This constitutes an increase of $21.60 per

Time is a precious resource in any business. If you’re a business leader, you’ve probably wished more times than you can count that there are more hours in a day to get everything done. Sometimes it may feel as if your team isn’t working as efficiently as possible and could be achieving more in the

Our workforce has become increasingly “casualised” in recent years. In fact, over two million people are now employed casually in Australia. Casual workers are entitled to some, but not all of the benefits given to part-time and full-time workers. The trade off for a higher rate of pay (casual loading) is that they forgo paid

Even with your best efforts to proactively manage your team, there are unfortunately times when poor employee performance and misconduct become issues in the workplace. When disciplinary meetings become necessary, it’s important to have a clear plan of how the meeting will be handled and what the desired outcomes will be. In this article, I’ll

If your business is experiencing ongoing HR issues, you may have considered engaging a professional HR outsourcing service. Outsourcing your HR needs is a highly effective strategy. Yet as I have discovered over the years, many business owners don’t entirely understand what outsourcing actually involves. In this blog post, I will explain how outsourcing works as well

A recent NextGen in Business conference on multi-generational organisational cultures had some great speakers with fresh takes on developing high performance teams and cultures. In 2002 Atlassian was founded in Australia, and now has 2,500 employees across 6 countries. They are renown for their success in the tech sector as well as their unique, innovative

For the first time, we have five different generations in the workforce – but the things that drive Gen Z, Millennials, Gen X, Baby Boomers and Traditionalists are very, very different. To cater to them all you need to rethink a lot of things you take for granted inside your business, from communications and technology

The Fair Work Commission recently handed down its annual decision on the new national minimum wage to begin 1 July 2018. What do you need to do? Ensure you know the industrial instrument (modern award/agreement/award-free) and classification levels of each employee. Just because you pay them above the award rate does not mean that they

Even with the highest quality of HR policies and practices, the application of these is open to subjectivity and bias.  Organisational change, recruitment, performance management and employment termination are all very important areas where objectivity is crucial to the right outcome for your business. Why Is Objectivity Important In Leadership? The reason objectivity is important

Many businesses require the expertise of HR professionals when they are experiencing growth or organisational change but don’t need a full time HR Manager on an ongoing basis. These services can be provided externally but there are great benefits for a HR Consultant being embedded or becoming a part of your organisation for a period

Many years ago, in my first full-time office job with a family business I was being micromanaged by one of the CEO’s daughters. The work was fairly basic and repetitive, so I didn’t require a great deal of supervision, but that didn’t stop her from hovering over me as I worked. Each day I was

Unfortunately, managing poor performance and misconduct is a common occurrence for many business owners. Importantly, before deciding on the most appropriate course of action to take when performance or conduct becomes an issue, it is critical to use a thorough disciplinary process so that you reduce any legal risk to the business and ensure fairness

Imagine yourself standing in front of an audience of ideal prospective employees for your business, each one better than the next. What are you going to tell them about you and your company that will persuade them to join your team? All businesses compete for talent. Money plays a factor in any person’s decision to

I recently attended a seminar on HR and leadership’s role in social change. One statistic really struck me: “Australian employees are losing $1.3 billion annually as a result of violence against women according to estimates.” This has stimulated my thinking about the areas where good leadership and human resource practices can influence social change as

The most common question I get asked is about managing poor performing employees. Unfortunately, many HR people spend a good part of their day advising and supporting line managers on how to appropriately manage the poor performance or misconduct of one of their employees. Often the call comes well down the track, when managing the

Australian workers covered by Awards will now be able to access five days of unpaid domestic violence leave each year. Further details of how this will be administered are likely to emerge after a May 2018 Fair Work Commission (FWC) Hearing. The Fair Work Commission as part of it’s four yearly review of modern awards

When it came to communicating with his employees, the newly appointed CEO of an accounting firm adhered to a rather tight-lipped philosophy: “Only tell them what they need to know.” He would give them swift and direct feedback when they did something wrong, but he was entirely silent when they met or exceeded his expectations.

The old model of an effective leader was someone who forced high productivity out of their employees at the cost of employee motivation and retention. It doesn’t sound like a sustainable leadership model, does it? The new model of effective leadership is based on employee engagement; building positive relationships between leaders and their teams that

What should you look for when selecting the best HR Consultant for your business? A HR consultant that is part of a team of HR Consultants, you’ll know there is further support and extra resources available if needed. When meeting with potential external HR Consultants look for someone you can communicate well with, would assimilate

Many elements make up the formula for employee engagement, and using one particular element in your leadership repertoire could drive your employee engagement and productivity. A national manufacturing company employing over 5,000 people saw their employee engagement increase by a massive 20% as a direct result of one program. They developed and implemented a leadership

The most common attribute I have seen of all the great business leaders I have worked with and am inspired by is emotional intelligence. They have tremendous understanding of how they are perceived by others and how to adjust their approach for different people and situations. Emotional intelligence is the ability to identify and manage

Businesses with 20+ employees on 1 April 2018 will need to update their payroll solutions to comply with Federal Government’s new single touch payroll (STP) system legislation commencing on 1 July 2018. This is also relevant for businesses with 19 employees or less; currently the reporting requirements are optional for that size employer but are

As Sir Winston Churchill said “He who fails to plan is planning to fail.” Planning is everything. Fail to plan and you’ll fail to succeed. Planning (and the clarity that comes with it) will help you prioritise your investment of time, resources and money. Perhaps even more importantly, it gives your team a clear understanding

There is always a risk for employers of valued employees being unable to work for a lengthy period of time. How do you as an employer handle such situations with compassion while considering your business needs and your employees’ rights and obligations? Long term absences of employees need to be handled differently depending on whether

A few years ago a Brisbane service business acquired a similar sized business on the Gold Coast with 45 employees. When I started working with them about two years ago the Gold Coast operations were experiencing extreme levels of employee turnover – 50%! Plus regular workplace bullying claims, customer complaints, and they weren’t achieving their

A friend, Lucy, was the human resources manager reporting to the CEO when she fell pregnant with her first child. In the last trimester of her pregnancy, she requested to go part-time as she was experiencing some pregnancy-related health issues. The CEO refused her request but instead offered a more junior and lower paid position.

Last week I had lunch with a friend who runs a small financial planning business. He was in a bad way. Business debt, employee turnover, marriage pains, and not surprisingly – health issues and stressed. Most of this was not new but had been progressively getting worse. He hated the work of financial planning; and

What should you do about the high-performing employee who continuously fails to live up to the organisation’s behavioural standards and company values? How you answer this question sends a very loud message to the rest of your employees and others If you give a high-achieving employee a pass on behavioural standards, you are telling your

The best way to lessen the risk of an unfair dismissal claim or have a solid defence to a claim are to have valid reasons for the dismissal, to follow a fair procedure leading to the termination and only offer a genuine redundancy. Here Are Our 7 Top Tips For Dealing With Unfair Dismissal Claims:

The greatest risk for employers in having to terminate someone’s employment is the employee disputing the termination through one of four methods of claim: Unfair Dismissal General Protections/ Adverse Actions Breach of Contract Discrimination Any of the methods of dispute can negatively impact businesses through; lost time, compensation and penalty costs (the compensation for unfair

The most common problem business leaders have when attempting to implement major change across an organisation is that employees are five steps behind them. We’ve all experienced first-hand or heard of poor change management especially in times of major organisational change. One of my CEO clients, the head of a highly productive and profitable business

Do you discriminate (intentionally or not) against older people when recruiting and promoting? Research by the Human Rights Commission shows that age discrimination is ongoing and is a common occurrence in Australian workplaces. 27% of Australians aged 50 years and over said that they had experienced some form of age discrimination.   The survey also

It might come as a surprise to some, but the most likely time for employee dissatisfaction, low productivity, and turnover to occur is during the first few months of employment.   A well thought-out employee induction process will combat this and will enable your new employees to become productive members of the organisation quickly.  

The superficially charming, highly ambitious employee (often leader) who pretends to listen attentively while dogmatically doing it their way and treading on whoever to achieve their ambitions. Have you worked with one of these people? Let me introduce you to the successful workplace psychopath. Often a successful corporate psychopath is described as a high-flyer with

I listened to Monica Lewinsky’s TED talk, which is about public humiliation, cyber bullying, and shame in our digital age. My other major take-away from Monica’s talk was the importance of empathy to others and self-love. Monica Lewinsky was a young 22-year-old when she fell in love with her boss, who just happened to be

More than 70% of businesses have reported having to take disciplinary action against an employee for misuse of social media. The statistic was gathered from a 2014 survey and compared to the same survey conducted in 2012, a 35% increase! The 2016 survey is yet to be released, it will be interesting to see if

Not for the first time, I had a client call asking for advice around an employee who had recently started with them and just told them she was pregnant. Could they sack her? They say she should have told them at the interview that she was pregnant. As business owners and employers, what would you

One of the biggest challenges for businesses is attracting great people. An enticing job offer to a potential employee has a large impact on your ability to attract and appoint them, as well as their ongoing motivation and work performance. A high-quality employee, in most cases, isn’t an employee who has a “Just show me

Did you know new business owners can be held accountable for breaches of the Fair Work Act that occurred before they took ownership of an organisation? Time and time again, we see situations where employers have not understood their obligations to employees under the Fair Work Act and have paid significantly for their failure to

The qualities and values that make great professional sporting leaders are similar to those of great business leaders. I recently heard Laura Geitz, former Australian and Queensland netball captain, speak at a function and was struck by the similarities regarding leadership in the sporting and business worlds. Here are 5 Gems of Advice Laura shared that

Workplace Health and Safety obligations for businesses can be overwhelming and at times confusing. WH&S legislation differs from State to State and under legislation all people and companies who conduct a business or undertaking (PCBU) have a responsibility for WH&S. Penalties for WH&S offences are very high, and rightly so. For Category 1 offences under

The Fair Work Commission has handed down its decision on the new national minimum wage for 1 July 2017. Details of the new minimum wage rates are as follows. THE INCREASE: 3.3% The national minimum wage will increase by 3.3% from 1 July 2017, increasing wages to $694.90 per week, or $18.29 per hour, based

Recently I went to a Depotnext event at the Powerhouse to watch presentations from three amazing entrepreneurs who shared their stories about business success, it was highly relevant for me and all business owners. The core theme, common to all three speakers was ‘to value and invest in people to achieve business success’. No news to me!

A few years ago I helped a managing partner to address conflict between two of his partners of a town planning business. There was a lack of communication, and potentially a lack of respect and professionalism being demonstrated. One partner was overworked while the other was going to golf each Friday. The conflict was causing

Yesterday I met with the general manager of a family-owned business that is facing increased competition by major overseas players. Smartly, the business has successfully niched to where the large companies don’t want to play. However, the company is now experiencing growing pains. The storeman who has been with them for more than 10 years

Maybe, part of your business new year resolution is to address the ongoing poor performance of an employee that is causing damage to your business, low morale, and headaches for you! When deciding on the best way to tackle the challenge of poor employee performance, it is helpful to map out a clear process to

Last year, I met with Jane Cay of online retail success story Birdsnest to discuss her journey of entrepreneurship and people leadership. Jane was modest in her achievement of Birdsnest being included on the BRW Great Workplaces list. Birdsnest was also awarded the Online Retailing Industry Award Best Online Customer Service Winner in 2015 and

After you’ve spent months or years establishing your business – waking up early, staying up late, squeezing your work around family and friends (or visa versa); after you’ve said no to invitations, events and getaways, and after you’ve spent hundreds, or even thousands, of your hard-earned dollars on coaches and courses and seminars so you

Do you have a way of setting and measuring employee goals? Is it working well for you and your business? Good investment in time? Increasing morale? Achieving business results? No, no, no? It is a rare person who enjoys giving or receiving a performance appraisal. All too often, I hear – and have experienced myself

“Overcoming 7 Costly HR Mistakes” is a 90-minute online training that shows you the 7 most common HR mistakes you need to overcome in your business to successfully grow your business by leading a team of highly productive and committed people. This FREE online training gives you a practical framework to avoid a sluggish and

An accounting firm with a fantastic workplace culture?  Unheard of you say?  One great example of how even a (possibly perceived) boring business can build a highly productive team and profitable business is Sidcor Chartered Accountants.  Paul Siderovski is the founder and Managing Director of leading accountancy firm SiDCOR, ranked by BRW Magazine as the

Extract from Claire Harrison’s book, The CEO Secret Guide to Managing and Motivating Employees As a business leader, you have a tremendous amount of power: you hold in your hands your employees’ prosperity and wellbeing. We spend so much of our time at work that satisfaction or dissatisfaction with one’s job has a profound impact on

Do you remember The Jetsons?  I loved that show.  The futuristic view of how our lives would look. A pill expanding to a meal, flying cars that convert to briefcases, robot helpers, and machines that washed and dressed us. Some of The Jetsons has come very close to current reality; like the phone calls with monitors,

In researching my book, The CEO Secret Guide to Managing and Motivating Employees, I interviewed Mark Middleton about the strategies Radiation Oncology Centres (ROC) used to build a great workplace culture and be awarded as a BRW Best Place to Work. Mark is a keynote speaker at our half-day business leadership event on 21 June 2016

FAIR WORK MINIMUM WAGE DECISION The Fair Work Commission has finalised its annual wage review for 2016 and handed down a decision to increase minimum wages. The panel decided to award what it called a “moderate” increase from the first full pay period on or after 1 July 2016. The Fair Work Commission has awarded a minimum

Mark Middleton is the highly-regarded CEO of Icon Group, which incorporates Icon Cancer Care, Radiation Oncology Centres (ROC), Epic Pharmacy and Slade Health. He is passionate about ensuring accessibility to world class cancer care for all Australians. In 2007, as the CEO of Radiation Oncology Centres (ROC) he led the highly successful clinical commencement of ROQ Toowoomba, repeated the success

“Leaders are not born, they’re made.  They are made by hard effort, which is the price which all of us must pay to achieve any goal that is worthwhile.” – Vince Lombardi Leadership and coaching concepts that apply to the workplace are almost the same as those found in sports.  As a coach or a manager, you’re

CASE STUDY – TRISTAN WHITE, THE PHYSIO CO Extract from Claire Harrison’s book, The CEO Secret Guide to Managing and Motivating Employees. Overview In 2004, The Physio Co was a single person with a vision to change seniors’ healthcare forever. In 2015, The Physio Co, with more than 100 team members and 250,000 physiotherapy consultations per

If we all did the things we are capable of doing, we would literally astound ourselves. – Thomas Edison Recently a technology company contacted me. About a year ago they decided to employ two sales managers to free up the time of the Founder and CEO to focus on other aspects of the business and

You may have heard the term ‘probationary period’ and ‘qualifying period’ being mentioned when it comes to a new employee and thought “what is the difference?”. You may have also thought you could dismiss an employee during their probationary period with ‘no risk’. This is an area that businesses need to be very careful about

Succession planning is a process of identifying employees who are capable of moving into the key positions within your business. It helps to identify future capacity and capability gaps, and address professional development requirements. It enables career discussions with employees. Why Develop A Succession Plan? Succession planning ensures the ongoing sustainability of your organisation. All

INTERNATIONAL WOMEN’S DAY 2016 Recently I had the pleasure of attending the Australian Institute of Management flagship event – International Women’s Day Great Debate. The event is held annually and is widely anticipated as one of the premier events on the IWD calendar. The debate topic this year was “Men and Women: Equal at Last”, and

There is a statement that says: “Our most valuable asset is our people”. We need to rethink that statement, and consider if instead it should be “Our most valuable asset is our quality, performing people.” Sound performance management practices enable us to have high quality staff who are performing effectively. New managers avoid having performance discussions, due

Employee turnover costs can have a significant impact on your bottom line. Depending on the size of your business, the total costs of replacing an employee varies from 30-150% of their salary. This amount represents a substantial expense for any size business. Calculating the direct costs of employee turnover is usually quite straightforward, but there are many indirect

Redundancy is a mechanism you can use to terminate a worker’s employment. On the surface, it sounds like a convenient excuse for dismissing your unwanted or troublesome employees. That’s not the case at all. Redundancy law is a huge trap for the unwary. Failing to understand your rights and obligations as an employer under redundancy

Not enough time to recruit that vacant position? Effective people management is an essential aspect of any growing and successful business as it involves the management of people and culture to achieve the desired organisational outcomes. Unfortunately however, many businesses lack the capacity to dedicate a number of staff to HR alone. Under such circumstances,

EMPLOYEE WELLNESS PROGRAMS ON A SHOESTRING BUDGET Harrison Human Resources HR Consulting Team in Brisbane Do you work in a small to medium sized business and have been given the responsibility of implementing a health and wellness program into your workplace on a very minimal budget?  You might be wondering what initiatives you can implement

You already know that recruiting trainees is a cost-effective way to hire, train and keep the type of workers who’ll be a perfect fit for your business. Unfortunately it’s easy to be deterred by a confusing and difficult process. It seems as though there’s too much red tape to cut through along the way to recruiting a

s LinkedIn the ultimate business networking and recruitment tool? The use of LinkedIn for recruitment heralded the end of head hunters and the start of cheaper and more efficient in-house recruitment . The dawn of professional online networking allowed employers and recruiters to reach out and connect directly with contacts quickly and easily whenever the need arose.

Best Employer CEO MAT BAXTER is the CEO of UM, an award winning media agency.  The most recent award UM has won is Number 1 on this week’s announced list of 2015 BRW Great Places to Work. Yesterday I spoke with Mat about what it means to be a Great Place to Work, the business

Last Wednesday night I had the enormous pleasure of attending the inaugural Unplugged event that was the baby of Those Two Girls.  Those Two Girls is the serendipitous union of Sarah Wills of Pearls of Willsdom blog and Lise Carlaw of re:myStyle blog.  Both mums, gorgeous, funny, clever and highly entertaining. It was a panel style event –

 Ita Buttrose and Claire Harrison Professionally, I look to a number of people as my role models.  My list of well-known role models that I aspire to have some or all of the characteristics of include:  Richard Branson (not to be cliché), Oprah (again cliché I know), Naomi Simson, Jamie Oliver, Janine Ellis, and Ann

t’s the worst job a boss has to do, but if you can’t do it, you probably shouldn’t be running the show. NEVER FIRE ON THE SPOT Many owners of small businesses get themselves in a legal pickle by reacting “in the moment” to something a worker does or says. This is the worst thing to do,